This ILD Consumer Agreement (“Agreement”) sets forth the terms and conditions that apply to Your purchase of Services from Zoiko Mobile USA. By using the Services, You agree to the terms and conditions in this Agreement and any changes that may be made to the Agreement. If You do not agree to the terms of this Agreement or have any questions about the Agreement, do not purchase or use our products without contacting Customer Care at (800) 988-8116.
Please also carefully review Zoiko Mobile USA’s (a) Terms & Conditions, (b) Consumer & Privacy Policies, (c) MyZoikoMobile App End User License Agreement, (d) Auto Pay Authorization, (e) rate plan that you select when initiating or using the service on the Zoiko Mobile network (the “Rate Plan”), and (f) other terms, rules, or policies as made available to you from time to time, as they may apply to you when purchasing or using our products and/or services.
Definitions
Account” refers to usage within a billing cycle for a predetermined set of international destinations purchased through Zoiko Mobile USA and/or a prepaid balance established with Zoiko Mobile USA which are associated with the Consumer’s phone number allowing Consumer to purchase and use the Service.
Elite Telecom,” “We,” “Our,” and “Us” means NetworkIP, LLC (d.b.a. Elite Telecom)
Client” means Zoiko Mobile Inc., its distributors or retailers authorized to market and/or distribute the Service.
Service” means the International Long Distance (ILD) Service provided by Elite Telecom which provides the Consumer with international calling capability.
Consumer,” “You,” and “Your” means the end-user of the Service and also the owner of the Account.
Website” is the website found at www.zoikomobile.com or such other location as designated by Client and contains the specific prices and charges, Service descriptions, and other terms and conditions not set forth here that apply to the specific Service.
You can also request information about the specific prices and charges, Service descriptions, and other terms and conditions not set forth here that apply to the Service by calling toll free at (800) 988-8116. This Agreement incorporates by reference the Service’s prices, charges, restrictions, and the terms and conditions for using the Service and/or owning an Account, as well as any disclosures, provisions, limitations, or other information provided with, or printed on any promotional materials associated with the Service.
Charges and Payment
Price, Feature, and Rate Changes
We may change the prices or features associated with the Service from time to time, and such changes will be effective from the time they are posted or available through the Website. The terms and conditions of the Service, including the rates for calls made and/or available destinations in conjunction with the use of the Service, are subject to change at any time without prior notice. All calls for the PAYGo ILD Service are billed in one-minute increments. The PAYGo ILD Service expires 30 days after purchase. There are no additional fees or surcharges associated with the Services.
The Unlimited ILD Service is provided solely for live dialogue between, and initiated by, two individuals for personal use and not for commercial use or resale. UNLIMITED DOES NOT MEAN UNREASONABLE USE. Certain destinations may be limited to an advertised maximum number of minutes. To minimize unreasonable use, each Unlimited Account will be allowed to call up to 10 unique destination numbers per Unlimited cycle which expire 30 days after initial funding or last renewal. The number of personal use calls to these unique destination numbers is not limited and automatically resets when the Account is renewed. You may contact Customer Care at (800) 988-8116 or visit the Website if You have any questions about the Service, including the international long distance rates or available destinations associated with the Service.
Suspending or Canceling the Service
If We have reason to believe that You or someone else is abusing the Service fraudulently or unlawfully through Your Account, or if Your form of payment for the Service is canceled, disabled, discontinued, or otherwise dishonored, We reserve the right to immediately suspend, restrict, deactivate, or cancel the Service and close Your Account without advance notice. In the event of suspension or cancellation of the Service due to any other aforementioned reasons, Elite Telecom may discontinue offering the Service or, if necessary, cancel all Accounts immediately upon a determination by any governmental authority that the provision of the Service is contrary to any law, rule, or regulation or upon Your violation of this Agreement.
Restrictions on Use; Intellectual Property
All of Elite Telecom and Client trademarks, service marks, symbols, logos, other identifying indicia, and the intellectual property rights thereto (collectively “Marks”) are the property of Elite Telecom or its Client and You shall have no right in or to the Marks or any right to use the Marks.
Indemnification
You agree that Elite Telecom or its authorized Clients shall not be responsible for any third-party claims against Elite Telecom, Client, and/or You that arise from Your use of the Service or Your Account.
Limitations of Liability
We are not liable for any Service failures. We are not responsible for any incidental, consequential, or punitive damages. These limitations apply whether the claim is based upon contract, tort, statute, fraud, or misrepresentation.
Miscellaneous
This Agreement will be governed by the laws of the State of Texas. For questions, you may contact:
Elite Telecom
119 W. Tyler Street
Suite 100
Longview, TX 75601
Zoiko Mobile Inc
5900 Balcones Drive
Suite 100
Austin, TX 78731
Changes to the Agreement
This Agreement may be updated at any time. Updated versions will be posted at www.zoikomobile.com. You may also request a copy by calling (800) 988-8116.
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Zoiko Mobile
Thank you for joining Zoiko Mobile USA, where seamless connectivity meets reliability. As part of a top-tier network, we are dedicated to providing you with exceptional coverage, lightning-fast data speeds, and outstanding customer service.